Been Help — iPhone and iPad

Been records your journeys and brings routes and photos together. No Been account is required.

Recording

Turn on recording in Been. In iOS Settings, allow the location access needed for background recording and enable Precise Location for better accuracy. Recording can be affected by permissions, signal, battery conditions and iOS background limits. A missing interval is not proof that you stayed in one place.

iCloud and missing history

Use the same Apple Account, enable the relevant iCloud access and turn on Been’s iCloud sync. Open Settings → iCloud sync status in Been to check upload and download activity and any errors. For a large history, keep Been open with a network connection and power while processing finishes.

Sync is not a separate backup, and recovery is limited to records that reached iCloud. Deletions can sync between devices. Before removing Been or changing storage settings, check sync status and save an export of important history. Reinstalling cannot recover records that were never synced. Native cannot access your private iCloud history to restore it for you.

Photos and photo stories

Allow access to the photos you want to use. Location-based recovery needs photos with usable capture times and location metadata. Use photo sync when permitted photos have not appeared. If access is limited, check which photos Been is allowed to read in iOS Settings.

You can choose photos and exclude unwanted ones before export. Photo-based points can help fill a missing day, but they cannot recreate every movement between photos. Estimated connections are not an exact GPS trace.

Free exports and Plus

Image export, ordinary route video and Split Replay photo stories are available with the default design. Photo selection, sharing aspect ratio and hiding date or place information remain free. Plus adds the other photo-story styles, design customization, Been credit removal, custom date ranges, widgets and ad removal. These options do not place location recording or iCloud sync behind a purchase.

Purchases

Use Restore Purchases with the Apple Account used for the original purchase. Manage or cancel an auto-renewable subscription through Apple’s subscription settings. Deleting Been does not cancel a subscription. A lifetime purchase does not renew. The purchase screen shows the current store price, duration and any trial available to you.

Request refunds through Apple’s Report a Problem. Apple determines eligibility; Native cannot promise a refund. The app uses Apple’s standard EULA.

Contact Native

Email grainy-tartans.0g@icloud.com. If your device cannot open email, copy the address into another mail app. For technical help, include the Been version, device model, iOS version and a description of what happened. Share diagnostics or images only when you choose to and they are relevant to your request.

For privacy requests, see the privacy notice.